Returns & Exchanges
At Dune Perfumes, we want you to be completely satisfied with your signature scent. If you are not entirely happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible fragrance products.
Check Eligibility
Ensure your item is unopened, in its original packaging, and has the protective seal intact to qualify for a full refund.
Initiate Request
Visit our online returns portal with your order number and email address to receive a pre-paid shipping label and return authorization.
Secure Packaging
Carefully pack the perfume bottle in its original box and place it inside a shipping carton with sufficient padding to prevent transit damage.
Refund Processing
Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing