Frequently Asked Questions
Discover everything you need to know about our luxury scents and services.
Are your fragrances authentic and original?
Yes, every perfume sold at Dune Perfumes is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.
How long will my fragrance order take to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their scent sooner.
What is your return policy for opened bottles?
To maintain hygiene standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.